At Mode Aesthetic Growth (“we”, “us”, or “our”), operating the website https://modeaestheticgrowth.co.uk/, we are committed to providing you with high-quality, genuine weight loss treatments including Mounjaro UK, Ozempic Injection, Wegovy, Saxenda Injection UK, Retatrutide, Rybelsus, Alli Weight Loss Capsules, Orlistat 120mg, Xenical, Mysimba, and other prescription and over-the-counter medications. We strive for complete customer satisfaction; however, due to the nature of pharmaceutical and health-related products, we maintain a strict Refund and Returns Policy in full compliance with UK law, including the Consumer Rights Act 2015, Distance Selling Regulations, and MHRA guidelines.
Please read this policy carefully before placing an order. By purchasing from our Website, you agree to be bound by the terms outlined below.
1. General Principles
Most prescription and over-the-counter medications, weight loss injections, and health products are classified as non-returnable for hygiene, safety, and legal reasons. Once a product has left our premises and is in your possession, it cannot be resold or reused due to potential tampering, storage conditions, or contamination risks. This applies to all items such as Mounjaro pens, Ozempic injections, Wegovy injections, Saxenda pens, Retatrutide Injection, Rybelsus tablets, Alli capsules, Orlistat 120mg Tablets, Xenical Capsules, Orlos, Mysimba tablets, Liraglutide Injections, and Nevolat Weight Loss Injections.
We encourage you to carefully review product information, consult with our team if needed, and consider the suitability of the treatment before ordering.
2. Order Cancellation Rights (Before Dispatch)
You have the right to cancel your order at any time before the products are dispatched.
- To cancel, contact our customer support team immediately via email at support@modeaestheticgrowth.co.uk or through your account dashboard.
- Cancellations received before dispatch will receive a full refund, including any delivery charges paid.
- Once an order has been dispatched, cancellation is no longer possible, and the standard returns policy applies.
We aim to process cancellation requests within 24 hours. Refunds to the original payment method are typically issued within 5–10 business days, depending on your bank or card provider.
3. Returns of Unwanted or Incorrectly Ordered Items
Due to the medicinal nature of our products, we do not accept returns of unwanted items, items ordered in error, or those you no longer require. This includes change of mind after delivery.
All sales of sealed pharmaceutical products are considered final once delivered. This policy protects public health and complies with UK regulations governing the return of medicines.
4. Defective, Damaged, or Incorrect Products
We take great care in packaging and dispatching every order. However, if you receive a product that is:
- Damaged during transit
- Faulty or defective (e.g., expired, broken seal, incorrect strength, or visibly compromised)
- Not the item you ordered (dispatch error)
You must notify us within 48 hours of delivery by providing clear photographs of the packaging, labels, and product, along with your order number.
Eligible Process:
- Contact support@modeaestheticgrowth.co.uk immediately.
- We will investigate the issue promptly.
- If the claim is verified, we will arrange a full refund or replacement (subject to stock availability) at no additional cost to you.
- You may be required to return the item using the prepaid shipping label we provide.
Refunds for verified defective items will include the product cost and original delivery fee. We aim to resolve such cases within 7–14 days.
5. Products That Cannot Be Returned or Refunded
The following items are strictly non-returnable and non-refundable except in cases of proven damage or dispatch error:
- All opened or unsealed medication packaging
- Any weight loss injection pens (Mounjaro, Ozempic, Wegovy, Saxenda, Liraglutide, Retatrutide, etc.) once dispatched
- Tablets and capsules where the blister pack or bottle has been opened
- Refrigerated or temperature-sensitive items
- Personalised or consultation-based prescriptions
- Products returned without prior authorisation
This policy ensures compliance with strict pharmaceutical storage and handling standards required in the United Kingdom.
6. Refund Processing and Timeframes
Approved refunds are processed back to the original payment method:
- Credit/Debit Cards: 5–10 business days
- Other payment methods: As per provider timelines
We do not offer cash refunds or refunds to alternative accounts. Partial refunds may apply in cases of partial order issues.
Delivery charges are non-refundable except for defective or incorrect orders.
7. Exchanges
Exchanges are only considered in rare cases of dispatch errors or defective products. We do not offer exchanges for change of mind or size/strength preference. If an exchange is approved, we will send the correct replacement once the original item is returned and inspected.
8. How to Initiate a Return or Complaint
- Contact our support team within the required timeframe with your order number and details.
- Provide supporting evidence (photos, description of issue).
- Await authorisation — unauthorised returns will not be accepted.
- Use any prepaid label provided for return shipping.
- Retain proof of postage until the return is confirmed.
All returns must be sent to our designated returns address (provided upon approval). Customers are responsible for ensuring returned items are packaged securely to prevent damage in transit.
9. Shipping and Return Costs
- You are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
- We may provide prepaid return labels for verified issues.
- Original delivery costs are only refunded in eligible defective cases.
10. Exceptions and Discretionary Refunds
In exceptional circumstances (e.g., serious medical contraindications confirmed by a healthcare professional after delivery), we may consider discretionary refunds on a case-by-case basis. These are granted solely at our discretion and require supporting documentation. Such requests must be made within 7 days of delivery.
11. Health and Safety Disclaimer
All weight loss treatments sold on Mode Aesthetic Growth, including Mounjaro UK, Ozempic UK, Wegovy UK, Saxenda UK, and others, are regulated medications. Returns policies are designed to maintain the highest standards of public safety. We strongly recommend consulting with a qualified healthcare professional before starting any new treatment.
12. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our Website after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this policy or need assistance with an order, please contact our dedicated customer service team:
Email: info@modeaestheticgrowth.co.uk Website: https://modeaestheticgrowth.co.uk/
We aim to respond to all enquiries within 24–48 hours during business days (Monday to Friday).
Thank you for shopping with Mode Aesthetic Growth. We appreciate your understanding of our policies, which enable us to maintain the safety, authenticity, and regulatory compliance necessary when supplying premium weight loss solutions across the United Kingdom.
By choosing us, you benefit from genuine products, competitive pricing, discreet packaging, and fast UK delivery while operating within a clear and fair framework.